A toolkit. You hire a team to use it.
- Voiceflow, Botpress, Intercom Fin
- Internal AI team required
- Maintenance is yours forever
AI agents for high-volume customer operations
We build AI agents that run inside your business. Not tools you have to learn.
Fiveleaf designs, builds and operates bespoke AI agents for customer service, sales, retention and operations. Fully integrated into your stack. Continuously optimised by us.
Trusted by a leading UK ISP · 5:1 monthly return · 1,000+ tickets automated every month.
WhatsApp · live
1 / 5
Inside the agent
listening
- CRMLoading Sarah Patel · 18mo · no open tickets
- KBReading retention playbook · KB-RET-204
- SalesforceChecking 900Mb availability at GU2 7XH
systems:CRMKBSalesforce
Why we exist
Two ways to add AI. Both have a catch.
Most operators reach the same fork. The first option needs a team you don’t have. The second costs more than the problem.
A deck. Six figures. Twelve months.
- Accenture, Deloitte, BCG-X
- You operate it after handover
- Roadmap drift is on you
A working agent in 4 to 8 weeks.
- Cost of one customer-service hire
- Built for you, run by us
- Plugs into the stack you already run
We build it for you. You don’t build it with us, you don’t build it on us.
The problemFour problems every operator hits.
Four problems every operator hits.
None get smaller on their own.
What you’re seeing
What it costs you
More tickets. Same team.
You can't hire fast enough to match the curve, so service slips exactly where you can least afford it to.
Out-of-hours goes unanswered.
Demand doesn't wait for 9am. Most of it, and the sale attached, is gone before anyone reads it.
The chatbot made it worse.
It deflects under one in five and irritates the rest. Customers now distrust the channel on sight.
The build never finished.
Your specialist left at 60% done. What's left is a liability no one will put their name to.
AI agents in plain English
Watch the agent run a real case.
Pick a case. The agent reads the message, pulls the context it needs, decides the next move, and closes the loop. Same backbone, different jobs.
Choose a case
Pick a case above to see the agent run it
Why this works
Whether the customer reaches out, the business reaches out, or your team needs an answer, the loop is the same. The agent reads the message, pulls everything it needs from the systems you already run, decides the next move against your playbook, and closes the loop on the channel the customer started on. Each stage is built once, configured to your stack, and runs forever.
See how this maps to every teamLive handover
When it needs a human, the handover is seamless.
If the agent can’t take it all the way, it doesn’t bounce the customer back to a queue. It introduces a real person inside the same conversation, who’s already read every word.
No starting over.
The specialist gets the full conversation, every system the agent touched, every result it got back. The customer never repeats themselves.
A warm intro, not a queue ticket.
The agent hands off inside the same conversation, on the same channel. Seconds, not “someone will get back to you”.
Context travels with it.
Account, history, and everything the agent already tried are on screen the moment your specialist picks up.
Closed loop, every time.
How it was resolved gets logged back to the agent. The next handover of this kind is rarer than the last one.
Technical support
liveEmails from our domain stopped sending after you migrated us last week. Your unblock checker just errors out.
AI agent
This one needs a person to change something on our side, not something I should touch automatically. I’m bringing in a specialist now with the full conversation, so you won’t have to explain it again.
Finding an agent to help you
MMaya · Technical support
Hi Jordan, just had a look at your issue. Your domain’s routing didn’t migrate correctly, so anything you send is being rejected upstream. I’m going to correct it manually. Give me two minutes while I look into this.
What the AI handed over
- Customer
- Jordan Ellis · Northgate Dental (business account)
- Plan
- Business Fibre 500 + hosted email · 2-year customer
- Issue
- Outbound mail bouncing since the migration on the 6th
- Already tried
- Self-serve checker and a record resend, both failed
- Needs
- Manual mail-routing correction (engineer access)
What the customer sees, and what the AI passed across
Departments
Providing AI enhancements for every team that touches the customer.
Same platform, different outcomes. Each lane plugs into the team that owns the metric, with the integrations and escalation logic shaped to that team's playbook.
Sales
Convert visitors into prospects, reach out to your audience, and turn leads into customers.
- Lead and appointment generation
- Inbound and outbound AI agents
- Guidance, qualification and FAQs
- Intelligent live handover
- Advanced AI sales scripting
- CRM and custom API integration
Support
AI agents built to provide 24/7 customer support and advanced troubleshooting.
- Advanced troubleshooting
- Customer service and FAQs
- Ticketing and compliance
- 24/7 availability
- Intelligent live handover
- CRM and custom API integration
Ops + HR
Automate internal process and employee nurturing using the latest in AI.
- Process automation
- Revenue optimisation
- Automated employee onboarding
- Internal HR procedures
- CRM and custom API integration
Stack-friendly
Vendor-agnostic. API-deep. Built around your stack, not ours.
No rip-and-replace. No tenant lock-in. The integration layer is part of the build, not an afterthought.
REST + GraphQL
Standard APIs ingested with auth, retries, and rate-limiting handled by us.
Webhooks
Real-time event ingest in both directions, with replay and idempotency keys.
Direct database
Read/write to Postgres, MySQL, MSSQL, Oracle. SQL views, no schema lock-in.
Custom & legacy
SFTP drops, XML feeds, SOAP, screen-scraped admin tools. If you can authenticate, we can wire in.
Common integrations
These come up across active engagements. Plenty more covered. If yours isn't named, we've almost certainly wired into it before, or built a custom adapter that does.
CRM
SalesforceHubSpotPipedriveCustom
Helpdesk
ZendeskIntercomFreshdeskFrontCustom
Telephony
TwilioAWS ConnectGenesysCustom
Messaging
WhatsApp BusinessMeta MessengerSMS / iMessageCustom
Comms
SlackMicrosoft TeamsCustom
AI / LLM
OpenAIAnthropicAzure OpenAIAWS BedrockCustom
Data
SnowflakeBigQueryPostgresCustom
Billing & ops
StripeGoCardlessNetSuiteCustom
If it has an API, a webhook, a database, or a CSV drop, we'll wire it in. Including the proprietary internal tool no one else has touched in five years.
Most engagements include 4 to 8 system integrations. The largest to date wires in 17. Auth, retries, rate-limits, observability, fallback paths: all handled by us, not your engineering team.
Why Fiveleaf
Built like an in-house team. Without the hiring.
We build it for you.
No internal AI team required. No new platform to learn. You get the outcome, not another tool to manage.
Embedded, not external.
We work like a member of your team, not like an outside vendor. Direct channel access, weekly cadence, free conversations with whoever needs to be in the room. Your AI specialist, not your AI vendor.
Vendor-agnostic and stack-friendly.
We integrate into your CRM, helpdesk, telephony and ticketing. Whatever you already run. No rip-and-replace.
Fully hosted, GDPR-aligned, no infra burden.
UK-based, DPA as standard, EU data residency available. Your team owns the outcome; we own the plumbing.
We don't disappear after launch.
Continuous improvement is the model, not an upsell. Weekly check-ins, monthly performance reviews, expansion to new agents as the partnership matures.
How it works
Five steps from first call to live agent.
- 01
1 week
Discovery
We map your operations, channels, and the highest-value automation candidates.
- 02
1 to 2 weeks
Design
Conversation flows, integrations, knowledge ingestion, and escalation logic, built to your team's existing playbook.
- 03
3 to 5 weeks
Build & integrate
Agents, handover portal, CRM and helpdesk wiring, hosted by us, plugged into your stack.
- 04
1 to 2 weeks
Pilot & go-live
Soft launch on a single channel, tune in production, onboard your team, then scale.
- 05
Ongoing
Run & expand
Weekly check-ins, monthly performance reviews, expansion to new agents and channels.
AI capability compounds from the first agent on.
4 to 8 weeks
first agent live
1 to 3 weeks
every agent after
Book a call
Stop adding seats. Start adding capacity.
30-minute discovery call. No pitch. We’ll tell you whether AI agents fit your business.
Loading the calendar
Pick a 30-minute slot. The calendar mounts as soon as you scroll this far.
Or open it on cal.com
Founder
Fiveleaf is built and run by Silviu Major. 10+ years building automation systems inside enterprise SaaS, now applying that same operational rigour to AI implementation for mid-market businesses. Every Fiveleaf engagement runs through Silv personally. You're not handed off to a junior account manager three weeks in.
Based in London. Working with operators across the UK.
FAQ