A toolkit. You hire a team to use it.
- Voiceflow, Botpress, Intercom Fin
- Internal AI team required
- Maintenance is yours forever
- Your customers wait while you staff up
AI agents for high-volume customer operations
We build AI agents that run inside your business. Not tools you have to learn.
Fiveleaf designs, builds and operates bespoke AI agents for customer service, sales, retention and operations. Fully integrated into your stack, so every conversation reflects the standard your customers already expect from you. Continuously optimised by us.
Built for Heads of Customer Experience, Customer Operations and Contact Centre leads at ISPs, utilities and mid-market service businesses.
Trusted by a leading UK ISP · 5:1 monthly return · 1,000+ tickets automated every month, with CSAT holding level with the human team.
WhatsApp · live
1 / 5
I want to cancel.
Sorry to hear that. Before we process, I can offer 1GB Fibre at the price you pay now. Worth a look?
Inside the agent
ready
- CRMLoading Sarah Patel · 18mo · no open tickets
- KBReading retention playbook · KB-RET-204
- SalesforceChecking 1GB Fibre availability at GU2 7XH
[RETAIN]Win-back offer presentedvia Salesforce
systems:CRMKBSalesforce
Why we exist
Two ways to add AI. Both have a catch. So we built a third.
Most operators reach the same fork. The first option needs a team you don’t have. The second costs more than the problem. Both leave your customers waiting while you work out which one to pick.
A deck. Six figures. Twelve months.
- Accenture, Deloitte, BCG-X
- You operate it after handover
- Roadmap drift is on you
- The experience gap stays open all year
A working agent in 4 to 8 weeks.
- Cost of one customer-service hire
- Built for you, run by us
- Plugs into the stack you already run
- Customers feel the difference inside a quarter
We build it for you. You don’t build it with us, you don’t build it on us.
The problemFour problems every operator hits.
Four problems every operator hits.
Your customers feel all four.
What you’re seeing
What your customer takes away
More tickets. Same team.
You can't hire fast enough to match the curve, so the wait gets longer at exactly the moment a customer is deciding whether you are any good.
Out-of-hours goes unanswered.
Demand doesn't wait for 9am. Most of it, and the sale attached, is gone before anyone reads it. The customer does not read it as your office being shut. They read it as being ignored.
The chatbot made it worse.
It deflects under one in five and irritates the rest. Customers now distrust the channel on sight, and that distrust carries into every conversation you have after it.
The build never finished.
Your specialist left at 60% done. What's left is a liability no one will put their name to, and customers are the ones meeting it.
AI agents in plain English
Watch the agent run a real case.
Pick a case. The agent reads the message, pulls the context it needs, decides the next move, and closes the loop. Same backbone, different jobs.
Choose a case
Pick a case above to see the agent run it
Why this works
Whether the customer reaches out, the business reaches out, or your team needs an answer, the loop is the same. The agent reads the message, pulls everything it needs from the systems you already run, decides the next move against your playbook, and closes the loop on the channel the customer started on. Each stage is built once, configured to your stack, and runs forever.
See how this maps to every teamCustomer operations at scale
Handover any conversation, fully briefed.
Customer experience is mostly the same forty questions arriving through five channels. Our AI agents are extremely competent, but we know the importance of connecting customers with your team. So every Fiveleaf build ships with a bespoke dashboard. Not just to monitor conversations, but to take over with full context and give that extra level of support. The customer never repeats themselves, which is usually the moment a good experience turns into a bad one.
SK
Sara Khan
Active now · Web
Hi, can I switch my plan to annual billing and still keep my 15% loyalty discount?
14:06
Of course. I’m just going to pass you through to someone on the team now.
14:06 · AI agent
Handed over to Sales · Aisha joined
Hi Sara. Moving to annual keeps your 15%, and it stacks with the current seasonal 10% for the first year.
14:08 · Aisha
Amazing. Go ahead and switch me to annual please.
14:09
All done. Your plan is annual from today and the updated invoice is on its way.
14:10 · Aisha
Perfect, thank you so much.
14:10
Reply to Sara
Send
Handover · Aisha Karim 02:14
DepartmentSales
AssignedAisha Karim
ChannelWeb
Transfer
End handover
DetailsHistory
CustomerSara Khan
CompanyBrightfold Ltd
Lifetime value£6,140
Conversations19
Customer since2022
AI SummaryUpdated 14:09
Sara is on the Pro plan and asked to move to annual billing while keeping her 15% loyalty discount. Eligibility confirmed, and the discount stacks with the current seasonal promo. Plan switched to annual, updated invoice sent. Sentiment positive, no open issues.
Departments
Providing AI enhancements for every team that touches the customer.
Same platform, different outcomes. Each lane plugs into the team that owns the metric, with the integrations and escalation logic shaped to that team's playbook. The customer does not see your org chart. They see one company that either knows them or does not, and the lanes are built so the answer is the same wherever they land.
Sales
Convert visitors into prospects, reach out to your audience, and turn leads into customers.
- Lead and appointment generation
- Inbound and outbound AI agents
- Guidance, qualification and FAQs
- Intelligent live handover
- Advanced AI sales scripting
- CRM and custom API integration
Support
Contact centre and customer experience work, handled end to end.
- Advanced troubleshooting
- Customer service and FAQs
- Ticketing and compliance
- 24/7 availability
- Intelligent live handover
- CRM and custom API integration
Ops + HR
Automate internal process and employee nurturing using the latest in AI.
- Process automation
- Revenue optimisation
- Automated employee onboarding
- Internal HR procedures
- CRM and custom API integration
Stack-friendly
Vendor-agnostic. API-deep. Built around your stack, not ours.
No rip-and-replace. No tenant lock-in. The integration layer is part of the build, not an afterthought.
REST + GraphQL
Standard APIs ingested with auth, retries, and rate-limiting handled by us.
Webhooks
Real-time event ingest in both directions, with replay and idempotency keys.
Direct database
Read/write to Postgres, MySQL, MSSQL, Oracle. SQL views, no schema lock-in.
Custom & legacy
SFTP drops, XML feeds, SOAP, screen-scraped admin tools. If you can authenticate, we can wire in.
Common integrations
These come up across active engagements. Plenty more covered. If yours isn't named, we've almost certainly wired into it before, or built a custom adapter that does.
CRM
SalesforceHubSpotPipedriveCustom
Helpdesk
ZendeskIntercomFreshdeskFrontCustom
Telephony
TwilioAWS ConnectGenesysCustom
Messaging
WhatsApp BusinessMeta MessengerSMS / iMessageCustom
Comms
SlackMicrosoft TeamsCustom
AI / LLM
OpenAIAnthropicAzure OpenAIAWS BedrockCustom
Data
SnowflakeBigQueryPostgresCustom
Billing & ops
StripeGoCardlessNetSuiteCustom
If it has an API, a webhook, a database, or a CSV drop, we'll wire it in. Including the proprietary internal tool no one else has touched in five years.
Most engagements include 4 to 8 system integrations. The largest to date wires in 17. Auth, retries, rate-limits, observability, fallback paths: all handled by us, not your engineering team.
Why Fiveleaf
Built like an in-house team. Without the hiring.
We build it for you.
No internal AI team required. No new platform to learn. You get the outcome, not another tool to manage.
Embedded, not external.
We work like a member of your team, not like an outside vendor. Direct channel access, weekly cadence, free conversations with whoever needs to be in the room. Your AI specialist, not your AI vendor.
We tune for how it lands, not just what it closes.
Resolution rate is easy to move by giving customers nowhere else to go. We read the transcripts, watch satisfaction and recontact alongside it, and treat a contained conversation that left someone annoyed as a failure rather than a win.
Vendor-agnostic and stack-friendly.
We integrate into your CRM, helpdesk, telephony and ticketing. Whatever you already run. No rip-and-replace.
Fully hosted, GDPR-aligned, no infra burden.
UK-based, DPA as standard, EU data residency available. Your team owns the outcome; we own the plumbing.
We don't disappear after launch.
Continuous improvement is the model, not an upsell. Weekly check-ins, monthly performance reviews, expansion to new agents as the partnership matures.
How it works
Five steps from first call to live agent.
- 01
1 week
Discovery
We map your operations, channels, and the highest-value automation candidates.
- 02
1 to 2 weeks
Design
Conversation flows, integrations, knowledge ingestion, and escalation logic, built to your team's existing playbook.
- 03
3 to 5 weeks
Build & integrate
Agents, handover portal, CRM and helpdesk wiring, hosted by us, plugged into your stack.
- 04
1 to 2 weeks
Pilot & go-live
Soft launch on a single channel, tune in production, onboard your team, then scale.
- 05
Ongoing
Run & expand
Weekly check-ins, monthly performance reviews, expansion to new agents and channels.
AI capability compounds from the first agent on.
4 to 8 weeks
first agent live
1 to 3 weeks
every agent after
Book a call
Stop adding seats. Start being easy to deal with.
30-minute discovery call. No pitch. We’ll tell you whether AI agents fit your business. We will also tell you where they would make the experience worse, because there are places they would.
What we will actually ask you
- Which two questions your team answers most often
- What happens to an enquiry that arrives at 9pm
- Where customers currently have to repeat themselves
- What your team would rather be doing instead
Loading the calendar
Pick a 30-minute slot. The calendar mounts as soon as you scroll this far.
Or open it on cal.com
Founder
Fiveleaf is built and run by Silviu Major. 10+ years building automation systems inside enterprise SaaS, now applying that same operational rigour to AI implementation for mid-market businesses. Every Fiveleaf engagement runs through Silv personally. You're not handed off to a junior account manager three weeks in.
Based in London. Working with operators across the UK.
FAQ
Questions buyers actually ask.
Including the one most vendors avoid, which is what happens to the customers the agent gets wrong.